Frequently Asked Questions
Are there any purchases I won't earn progress on?
Do I earn progress for buying a Gift Card?
When will my Good Food Rewards expire?
I had a reward on my account and it disappeared before I could use it. What happened?
I’ve been identified as a silver or gold member of Good Food Rewards. How do I maintain this level?
Bronze = $0 - $499 spent
Silver = $500 - $1,499 spent
Gold = $1,500 + spent
Does it matter what time of year I achieve a new tier level?
How do I know how many Good Food Rewards I have earned?
Who should I contact if I have problems with Good Food Rewards?
Why are you asking for my credit card information to sign-up?
After I register, what do you do with my information?
I do not want to link a credit card, what are my options?
Can I use Good Food Rewards at all Good Food restaurants?
How do I earn rewards with the new Good Food Rewards program?
Once you have linked a credit card to your account, you will automatically earn progress towards rewards when using a linked credit card. You can link more than one credit card to your account. You also have the option to upload a photo of your receipt to the Good Food Rewards app to earn progress toward your next reward.
Does it cost anything to become a member or download the app?
Nope! In fact, you’ll receive $5 off just for signing up!
What are the benefits of the Good Food Rewards tier program?
Can I share an account with someone else? (i.e. spouse, parent, family member, ect?)
Yes, an account can be shared by using the same email address and you are able to use that information to log into more than one device. A credit card can only be linked to one account, however you are able to link as many credit cards in your account as you would like.
I don’t have a smart phone, can I still participate in the new rewards program?
We do understand that some of our loyal customers may not have a phone compatible with our new Good Food Rewards program. You are able to set-up and manage your account using a web browser, and can earn rewards while dining in if you have linked a credit card to your account. You would also be able to earn and redeem rewards when placing an order online. We want the new rewards program to be exciting for all of our guests so therefore we are trying to be accommodating to our guests that do not have a smart phone. If you have earned rewards and decide you would like to redeem them in the store, please reach out to us and we will do our best to accommodate you.
What do I need to register for a Good Foods Rewards account?
When you register, you will be asked to provide your email address, name, phone number, birthday, favorite location, and will be prompted to register a credit card. In order to login for the first time, you will need to have access to the provided email address on the device you're using to login. You will be sent an email with a link included. When you click the link in the email, this link will allow you to login and you'll automatically be signed in.
I frequently pay in cash, how do I earn progress for those purchases?
We understand that we have many loyal guests who pay in cash and we do not want them to be excluded from earning or redeeming rewards. When you choose to pay in cash, you have the option to upload a photo of your receipt to the Good Food Rewards app to earn progress toward your next reward. You have one month from the date of purchase to upload the receipt into your account. To upload a receipt, open the Good Food Rewards app and click on the UPLOAD RECEIPTS tab. From there, you'll snap a photo of your receipt after payment and fill in the corresponding total and payment information. Please note, it may take 48+ hours for those purchases to show in your account. You are able to upload up to 3 receipts per day.
How do I redeem a reward in-store?
Open the Good Food Rewards app and click on the REWARDS tab to view your available rewards. Next to each reward is a REDEEM button that you will press when you are ready to use a reward. Show the 6-digit code to your server or cashier. If you wish to use more than one reward, repeat this process.
How do I redeem a reward online (Beer Barrel only)?
It's easier than ever to redeem a reward when placing an order online. Use the Good Food Rewards app or visit order.thanx.com/goodfood and select the menu items you'd like to order and add to cart. When you're ready to checkout, open your cart and you'll be able to swipe and see your available rewards. Simply click "apply reward" to the reward you would like to use and the discount will be subtracted from your subtotal. Only one reward can be redeemed per online order.
Can I redeem more than one reward at a time?
Multiple rewards can be redeemed in store, but only one reward can be redeemed per online order.