Are there any purchases I won't earn points on?

Dollars spent on purchases of retail items, tax, gratuity, or delivery fees do not earn points.

Do I earn points for buying a Gift Card?

Yes! When a gift card is purchased, the member making the purchase will earn 1 point for each dollar spent on gift cards. However, when a guest uses a gift card as payment, they will not receive points towards the amount of the gift card.

When will my Good Food Rewards expire?

Special rewards have different expiration dates. Check your app for expiration dates on specific rewards.

I had a reward on my account and it disappeared before I could use it. What happened?

We’re sorry you didn’t get to enjoy your reward. Some of our rewards are offered for a limited time only and expire after the period ends. Please note that we specify the expiration guidelines at the time rewards are made so please check the offer details when you receive notice of a special reward.

I’ve been identified as a silver or gold member of Good Food Rewards. How do I maintain this level?

You will progress through tiers until Gold status is achieved. Once a new status is earned, you will hold that level status for one year. But, progress towards tiers restarts at the beginning of each calendar year.

• Bronze = $0 - $499 spent
• Silver = $500 - $1,499 spent
• Gold = $1,500 + spent

Does it matter what time of year I achieve a new benefit level?

No. Whether you achieve a new benefit level in April or December, you stay at that level for the remainder of the current calendar year.

How do I know how much Good Food Rewards I have earned?

Log into your account on the Good Food Restaurants mobile app or view your account online.

Who should I contact if I have problems with Good Food Rewards?

You may contact us by email at rewards@goodfoodrestaurants.com or call us our office Help Line at 419-812-2195.

Why are you asking for my credit card information to sign-up?

Your credit card information is needed to automatically send us notifications about your purchases in order to earn progress towards rewards. We DO NOT store this credit card information anywhere in our system. This process is called tokenization.

After I register, what do you do with my information?

We use this information to send you information on special offers and promotions that we think will be of interest to you. We also use it to send updates on changes to the program and to keep you apprised of your account activity. Please note that we will never share your information with a third party.

What if I do not want to provide my credit card information?

Within the Good Food Rewards app, you have the ability to scan and upload your receipts to receive your rewards. This process could take up to 48 hours to show in your account.

Can I use Good Food Rewards at all Good Food restaurants?

Yes, Good Food Rewards can be earned and redeemed at all Beer Barrel Pizza & Grill locations, Happy Daz locations, and Old City Prime.

What if I am an existing Good Food Card Holder?

Current Good Food Card Loyalty Members will receive an email with a link to sign in and complete your new account details with Good Food Rewards. Once they have completed their account details with Good Food Rewards, their previous Good Food Card will be deactivated. *All rewards and progress on their Good Food Card will transfer to the new Good Food Rewards Program. Good Food Card Members will not lose any rewards or progress. If you are a current Good Food Card Loyalty Member and did not receive an email from us to convert to the new program, please go to the app or web browser and click “sign in”. You will then enter the email address that is tied to their current Good Food Card in order to begin the conversion process. If you do not know the email address tied to your current Good Food Card, you will be directed to sign up as a new member and we can manually transfer all points and rewards from your Good Food Card into your new Good Food Rewards account.

Does it cost anything to become a member or download the app?

Nope! In fact, you’ll receive $5 off just for signing up!

What are the benefits of the Good Food Rewards tier program?

Can I share an account with someone else? (i.e. spouse, parent, family member, ect?)

Yes, an account can be shared by using the same email address. The shared Good Food Rewards account can also be accessed by one more than one cell phone using the Good Food Restaurants app.