Are there any purchases I won't earn points on?

Dollars spent on purchases of retail items, tax, gratuity, or delivery fees do not earn points.

Do I earn progress for buying a Gift Card?

Yes! When a gift card is purchased, the member making the purchase will earn progress for each dollar spent on gift cards. However, when a guest uses a gift card as payment, they will not receive progress towards the amount of the gift card.

When will my Good Food Rewards expire?

Special rewards have different expiration dates. Check your app for expiration dates on specific rewards.

I had a reward on my account and it disappeared before I could use it. What happened?

We’re sorry you didn’t get to enjoy your reward. Some of our rewards are offered for a limited time only and expire after the period ends. Please note that we specify the expiration guidelines at the time rewards are made so please check the offer details when you receive notice of a special reward.

I’ve been identified as a silver or gold member of Good Food Rewards. How do I maintain this level?

You will progress through tiers until Gold status is achieved. Once a new status is earned, you will hold that level status for one year. But, progress towards tiers restarts at the beginning of each calendar year.

• Bronze = $0 - $499 spent
• Silver = $500 - $1,499 spent
• Gold = $1,500 + spent

Does it matter what time of year I achieve a new benefit level?

No. Whether you achieve a new benefit level in April or December, you stay at that level for the remainder of the current calendar year.

How do I know how much Good Food Rewards I have earned?

Log into your account on the Good Food Restaurants mobile app or view your account online.

Who should I contact if I have problems with Good Food Rewards?

You may contact us by email at rewards@goodfoodrestaurants.com or call us our office Help Line at 419-812-2195.

Why are you asking for my credit card information to sign-up?

We encourage our Rewards members to link a credit card, so that earning progress toward your next reward is easier than ever! Each time your linked credit card is swiped at one of our establishments, you will automatically earn progress towards your next reward. Our platform runs atop the credit card companies’ networks, which sends us notifications when a linked card transacts. This process is called tokenization, and is the same technology used by Apple Pay. We do not have access to your credit card information, nor do we store your credit card information anywhere in our system.

After I register, what do you do with my information?

We use this information to send you information on special offers and promotions that we think will be of interest to you. We also use it to send updates on changes to the program and to keep you apprised of your account activity. Please note that we will never share your information with a third party.

I do not want to link a credit card, what are my options?

We do encourage our Rewards members to link a credit card, so that earning progress toward your next reward is easier than ever, but you are not required to link a credit card to earn or redeem rewards. You have the option to not link a credit card with your Good Food Rewards account, and can manually upload photos of your receipts within the Good Food Restaurants app to earn progress toward your next reward. Please note, it may take 48+ hours for those purchases to show in the system.

Can I use Good Food Rewards at all Good Food restaurants?

Yes, Good Food Rewards can be earned and redeemed at all Beer Barrel Pizza & Grill locations, Happy Daz locations, and Old City Prime.

What if I am an existing Good Food Card Holder?

If you are a current Good Food Card Loyalty Member, you can sign-up via the app or web browser. You will then enter the email address that is tied to your current Good Food Card to begin the conversion process. All rewards and progress on your Good Food Card will automatically transfer to the new Good Food Rewards Program. If you do not know the email address tied to your current Good Food Card, you will be directed to sign up as a new member and we can manually transfer your progress and rewards from your Good Food Card into your new Good Food Rewards account, just reach out to us via email at rewards@goodfoodrestaurants.com or call the Good Food Rewards helpline at 419-812-2195 . Good Food Card Members will not lose any rewards or progress if conversion takes place before March 31, 2021.

Does it cost anything to become a member or download the app?

Nope! In fact, you’ll receive $5 off just for signing up!

What are the benefits of the Good Food Rewards tier program?

Can I share an account with someone else? (i.e. spouse, parent, family member, ect?)

Yes, an account can be shared by using the same email address and you are able to use that information to log into more than one device. A credit card can only be linked to one account, however you are able to link as many credit cards in your account as you would like.

I signed-up for the new Good Food Rewards program, but my existing rewards did not transfer over from my Good Food Card, what do I do now?

Please reach out to us at rewards@goodfoodrestaurants or by phone at 419-812-2195 and we’ll be happy to help! Good Food Card Members will not lose any rewards or progress as long as conversion takes place before March 31, 2021.

I don’t have a smart phone, can I still participate in the new rewards program?

We do understand that some of our loyal customers may not have a phone compatible with our new Good Food Rewards program. You are able to set-up and manage your account using a web browser, and can earn rewards while dining in if you have linked a credit card to your account. You would also be able to earn and redeem rewards when placing an order online. We want the new rewards program to be exciting for all of our guests so therefore we are trying to be accommodating to our guests that do not have a smart phone. If you have earned rewards and decide you would like to redeem them in the store, please reach out to us and we will do our best to accommodate you.

What do I need to register for a Good Foods Reward account?

When you register, you will be asked to provide your email address, name, phone number, birthday, favorite location, and will be prompted to register a credit card.

I frequently pay in cash, how do I earn progress for those purchases?

We understand that we have many loyal guests who pay in cash and we do not want them to be excluded from earning or redeeming rewards. When you choose to pay in cash, you have the option to upload a photo of your receipt to the Good Food Rewards app to earn progress toward your next reward. You have two weeks from the date of purchase to upload the receipt into your account. Please note, it may take 48+ hours for those purchases to show in your account.